If you intend to cancel a tour product Tour Package or special tour arrangement, our Travel Consultant must be notified as soon as possible. If you intend to cancel the Tour Package or special tour arrangement 72 hours or less before commence date of tour product, you must contact our Travel Consultant at the same email you contact with Ethio Target Tours or firstname.lastname@example.org and then call our main customer service phone number or, while you are in Ethiopia our emergency support line +251 960 33 49 00 as soon as possible.
All cancellations request should be made in writing via email to email@example.com and will be subject to the following general cancellation charges from the date the written cancellation request is received.
1. For Ethiopia Tour Packages, Ethio Target Tours charges cancellation fees at a percentage of the total tour package price, which are stated as follows:
-More than 60 days prior to tour start date: 15 percent cancellation fee
-45 – 59 days prior to tour start date: 20 percent cancellation fee
-30 – 44 days prior to tour start date: 30 percent cancellation fee
-15 – 29 days prior to tour start date: 50 percent cancellation fee
-Within 14 days prior to tour start date: 100 percent cancellation fee
Any charges applied by the third party (airline/cruise/train company, hotel, other service provider, card fee, bank fee) can not be waived..
If the confirmed tour reservation is cancelled while the tour is in progress, or if any programs are missed due to any act or omission of you, including, but not limited to early departure, late arrival, or cancellation of attractions, unused services cannot be refunded and are not exchangeable.
PLEASE TAKE NOTE THAT cancellation fees for certain travel packages and services may differ. For details, please refer to the cancellation terms and fees outlined on the specific Tour Package page.
BOOKING CONFIRMATION EMAIL
Upon successful payment, you will receive a Booking Confirmation by Email with additional details about the Booking Process from our Travel Consultant. It is the client’s responsibility to read the email carefully, as almost all of our Tour Packages require the client to submit an Traveler’s Information Form by a specific deadline to finalize the Tour Package booking. will not be liable for any expenses, fines, penalties, costs or losses incurred as a result of failure to comply with the Booking Process instructions listed in your Booking Confirmation Email.
If your Booking Confirmation Email instructs you to submit an online Traveler’s Information Form, please note the details contained on this form are officially final and will be used for ticketing purposes. Any booking changes requested after submitting the online Traveler’s Information Form cannot be guaranteed and will incur additional fees. The Booking Confirmation Email is valid only for the specified travel dates in the details of your Tour Product. Once this validity period has expired, the Booking Confirmation Email will be considered void and is non-refundable in full or in part. We recommend making bookings at least three months in advance. Peak times such as weekends or holiday periods should be booked further in advance.
We are not responsible for lost or missing Booking Confirmations Email, for any fraudulent use of the Booking Confirmation Email’s unique reference number, or for any losses caused by your inability to access, print or download your Booking Confirmation Email.
All invoices will be sent to you electronically in PDF format attached in an email. You may also visit our head office to request a hard copy of the invoice.